Reviews are the number one reason a prospect picks one surgeon over another, and the number one controllable signal Google and AI engines use to rank you. Most happy patients never think to write a review. We build the system that asks at the right moment, in the right way, on the right platform. Most clients go from one or two reviews a month to ten to twenty within ninety days.
A climbing surgeon generating twelve fresh reviews a month structurally beats an established surgeon with 400 reviews from 2019. Seventy-four percent of patients only care about reviews from the last ninety days. We build the automation that creates sustained velocity across Google, Healthgrades, Vitals, RealSelf, and every other platform that matters, and we protect you from the negative reviews that derail growth.
You never have to ask a patient for a review. The system does it: automatically, at the right moment, with a single-tap link that opens the right review platform on the patient's phone. The patients respond. The reviews appear. The ranking moves.
Triggered automatically 24 hours after the consult or procedure from your patient management system. Text messages get 98 percent open rates versus 20 to 30 percent for email. Most patients respond within 90 minutes.
Patient sees text, taps link, review form opens, leaves review, done. No app downloads. No login screens. Every step of friction loses about thirty percent of patients, so we strip the friction out.
Before a patient leaves a public one-star, the system offers them a private feedback channel first. Most dissatisfied patients take it because they actually want the issue fixed. You see the feedback in time to address it. The public profile stays clean.
Every review (five-star, one-star, neutral) gets a thoughtful response in your voice within a day. Response rate is itself a ranking signal, and prospects reading reviews are watching how you handle feedback.
Your existing patient base contains thousands of happy people who never thought to leave a review. One authentic email to them typically produces 50 to 200 fresh reviews in the first sixty days.
Coordinated negative review campaigns happen. When they do, we have a documented playbook: documentation, platform escalation, legal coordination when warranted, and a velocity surge to dilute the attack signal as quickly as possible.
The system goes live in the first two weeks. Reviews start flowing inside thirty days. By ninety days you're generating five to ten times more reviews per month than before, and the local ranking moves to match.
Week one we audit your current review state across every major platform: count, recency, average rating, response rate, competitor comparison. Weeks two through four we wire the text-message automation to your patient management system, build the single-tap links, install the negative-feedback intercept, and develop response templates in your voice.
Reviews from new patients flow within thirty days. The dormant patient win-back ships in month one or two and typically produces 50 to 200 additional reviews from your existing happy patient base. Every review gets responded to within 24 hours.
Monthly velocity reports: count this month, count last month, comparison to your top four local competitors. Quarterly competitor benchmarks showing the gap closing or widening. Continuous monitoring so any negative review or attack is caught and handled within hours.
We'll pull your current review profile across Google, Healthgrades, Vitals, and RealSelf (count, recency, rating, response rate) and benchmark it against the top four local competitors. Most doctors are surprised by how stale their profile looks compared to a climber generating ten fresh reviews a month.